9bet game Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of 9bet game and applies to all users of our platform. By using our website or services, you agree to the terms of this Policy. If you have any questions about understanding this Policy, please contact our 24/7 support team via live chat or email.

This Policy should be read together with our Terms and Conditions, as both documents together form the complete legal framework governing the relationship between 9bet game and our members.

We collect certain information when you open an account on the 9bet game platform and when you use our services. This information comes from two main sources — what you provide directly and what is generated automatically.

1.1 Information You Provide

The following information is collected during registration and identity verification:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, Upay or bank account information
• Any support messages or complaints you send us

1.2 Automatically Collected Information

When you use our website or app, the following information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Session logs — login and logout times, pages visited
• Data collected through cookies and similar tracking technologies

Collected information is used only for specific and lawful purposes. 9bet game never uses your information for unnecessary or unethical purposes.

• Account management: Completing the registration process, verifying identity, and keeping your account secure.
• Transaction processing: Completing deposits and withdrawals safely.
• Customer support: Resolving your questions and complaints promptly.
• Fraud prevention: Monitoring unusual transactions and account activity.
• Service improvement: Making the platform experience more relevant to you.
• Responsible gaming: Monitoring usage patterns to identify risky behaviour.
• Marketing communications: Sending relevant offers and information with your consent.

We store your information using SSL encryption and other industry-standard security measures. Servers are kept in a secure environment and regular security reviews are conducted.

3.1 Data Retention Period

All information is retained while your account remains active. Even after an account is closed, certain information may be retained for a specified period based on legal and regulatory requirements. Once those requirements are met, the information is securely deleted.

3.2 Access Control

Only authorised staff can access your information, and every access is recorded in a log. Using information in violation of internal policy is treated as a punishable offence.

9bet game does not sell or rent your personal information. However, information may be shared with third parties in certain specific cases:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, Upay and banks receive the information needed to complete your transactions.
• Technology partners: Technology providers that assist in operating the platform have limited access to information and are bound by strict confidentiality agreements.
• Legal obligations: Information may be disclosed in response to a court order or a lawful directive from an authority.
• Fraud prevention: If any unlawful activity is detected, the relevant authorities may be notified.

For any purpose other than those listed above, your explicit consent will be obtained before sharing information with a third party.

Our website uses cookies, which are small text files stored in your browser. Through the use of cookies, we improve your browsing experience and keep services operating securely.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and keep security features active.
• Functional cookies: Used to remember your language and preferences.
• Analytics cookies: Help analyse site usage to improve the quality of our services.

5.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

As a member, you have certain important rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may ask for incorrect or outdated information to be corrected.
• Right to erasure: Under certain conditions, you may request that your information be deleted.
• Right to object to processing: You may opt out of marketing communications.
• Right to data portability: In certain circumstances, you may receive a copy of your information.

To exercise any of the rights listed above, please contact our support team. We provide service in Bangla and English 24 hours a day, 7 days a week.

All services of 9bet game are strictly for persons aged 21 or above. We do not knowingly collect any information from minors. Age is verified during identity verification, and if it becomes known that someone has registered using a false age, that account is immediately closed and the associated information is deleted.

For more information on responsible gaming and managing your own behaviour, please read our Responsible Gaming Guidelines, which provide full details on setting personal limits and how to seek support.

Various third-party game studios and technology partners are used to operate our platform. These services have their own privacy policies, and 9bet game is not responsible for those policies.

You are advised to read the privacy policy of any third-party service before accessing it.

This Privacy Policy may be updated from time to time as needed and in the interest of improving our services. If any significant changes are made, you will be notified via your registered email or through a notification on the platform.

Continued use of the platform after any changes will be considered as acceptance of the updated policy. We therefore encourage you to check this page regularly.

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

• Live Chat: Via the website or app, 24/7
• Email: [email protected]

For answers to general questions about your rights or your information, you can also visit our FAQ page, which contains answers to questions about accounts, payments, and security.